At Satorita, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a straightforward returns and refunds policy designed to accommodate your needs. Here's how it works:
Initiating a Return: To initiate the return process, please ensure that the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days from the date of purchase.
Refund Procedure: Upon receiving and inspecting the returned item, refunds will be promptly issued to the original payment method. Please allow 5-7 business days for the refund to be processed. For expedited processing, providing visual evidence such as photos or videos showcasing any defects or damages is recommended.
Steps to Start a Return: Contact our customer service team at support@satorita.shop to initiate the return process. Please provide the reason for the return along with your order number. Await instructions on the return shipment address. Once we receive and verify your return (typically within 72 hours), you'll receive a confirmation email. Refunds, if applicable, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 working days for processing.
Coverage Scenarios:
- Customer Remorse: If the return is due to customer remorse, return shipping costs are the customer's responsibility. A refund will be issued for the item cost minus the original shipping fee.
- Faulty Product: In the event of a faulty product, please provide clear images of the defect to support@satorita.shop. We'll coordinate a return label, and upon inspection, a full refund will be issued.
- Package Damaged: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We'll collaborate with the shipping carrier to resolve the matter, offering a replacement or refund accordingly.
- Wrong Size: If you receive the wrong size, please email us at support@satorita.shop for further instructions. We'll provide a return label, and upon receiving the item, we'll dispatch the correct size or issue a refund.
For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is available at support@satorita.shop.
Thank you for choosing Satorita. Your satisfaction is our priority, and we look forward to providing you with exceptional service!